Refund policy

Returns & Exchanges Policy

Welcome to the Teddie’s Family 💛
We’re so happy you’ve chosen us — every piece is made with care, softness, and love. We want you to have the best possible experience with us.

Inspecting Your Order

Please make sure to thoroughly inspect your items before the courier leaves your door.
If you notice any issue with the size, color, or condition, kindly inform the courier immediately so we can help you with an exchange or return on the spot.

Exchange & Returns

We accept Exchange/Returns within 3 days of delivery.
To be eligible for a return or exchange:

• Items must be unworn, unwashed, and in the same condition as received.
• All tags and original packaging must be intact.
• Returns must be requested through our team via Instagram, WhatsApp, or email within 3 days of receiving your order.

Refunds

Once your returned item is received and inspected:

• If eligible, your refund will be processed within 5–7 business days
• You have the option to choose from Gift Card as store credit or Cash Refund
• Refunds are issued via Instapay or e-wallet.
• Shipping fees are non-refundable.

 

Thank you for being part of the Teddie’s Family — we’re always here to make your experience as warm and comforting as our clothes.

Teddie’s – Hugging You in Style, Always.